Privacy Policy

Last updated: March 2025

Elson IT Solutions Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, make an enquiry, or use our services.

1. Who We Are

This website is owned and operated by Elson IT Solutions Limited.

Registered business name: Elson IT Solutions Limited
Company registration number: 16305951
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: hello@elsonit.com

For the purposes of data protection law, Elson IT Solutions Limited is the data controller for the personal information we collect and use.

2. What Personal Information We Collect

We may collect and use the following types of personal information:

Your name
Business name
Job title
Email address
Telephone number
Postal address, where relevant
Details of your enquiry or service request
Information you provide through contact forms, emails, telephone calls, or meetings
Billing and payment information
Records of correspondence
Website usage information, such as IP address, browser type, device information, and pages visited

We only collect personal information that is necessary for the purpose for which it is provided.

3. How We Collect Personal Information

We may collect personal information when you:

Visit our website
Complete a contact form
Email, call, or message us
Request a quote
Purchase or use our services
Enter into a contract with us
Provide information during consultancy, IT support, or project work
Interact with us on social media
Subscribe to updates or marketing communications, where available

We may also receive information from third parties where this is necessary to provide our services, such as technology vendors, software providers, or business partners.

4. How We Use Your Personal Information

We may use your personal information to:

Respond to enquiries
Provide quotes and proposals
Deliver IT consultancy, support, and related services
Manage customer relationships
Arrange meetings and communicate with you
Process invoices and payments
Maintain business records
Improve our website and services
Send service updates or relevant business communications
Send marketing communications, where permitted by law
Meet legal, regulatory, tax, and accounting obligations
Protect our business, website, systems, and customers from fraud, cyber threats, or misuse

5. Our Lawful Basis for Using Personal Information

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may use your personal information where it is necessary to provide services to you, respond to a request before entering into a contract, or manage an existing contract.

Legitimate Interests

We may use your personal information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include responding to enquiries, managing customer relationships, improving our services, keeping business records, and protecting our systems.

Legal Obligation

We may use your personal information where we need to comply with a legal obligation, such as tax, accounting, regulatory, or legal record-keeping requirements.

Consent

Where we rely on your consent, such as for certain types of marketing or non-essential cookies, you can withdraw your consent at any time by contacting us at hello@elsonit.com.

6. Marketing Communications

We may use your contact details to send you information about our services, updates, or relevant business content where permitted by law.

You can opt out of marketing communications at any time by contacting us at hello@elsonit.com or by using any unsubscribe option provided in our emails.

We will not sell your personal information to third parties for marketing purposes.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage, and support website performance.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to work properly, while others may be used for analytics, preferences, or marketing.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.

For more information, please see our Cookie Policy, if available.

8. Who We Share Personal Information With

We may share personal information with trusted third parties where necessary for business operations or service delivery. These may include:

IT service providers
Website hosting providers
Email and communication providers
Cloud software providers
Payment processors
Accountants and professional advisers
Legal advisers
Technology suppliers and vendors
Regulatory authorities, where required by law

We only share personal information where necessary and expect third parties to handle it securely and in accordance with data protection law.

9. International Transfers

Some of the systems, software, or service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure it is protected in accordance with applicable data protection laws. This may include using approved contractual safeguards or ensuring that the country or provider offers an adequate level of protection.

10. How Long We Keep Personal Information

We will only keep personal information for as long as necessary for the purposes for which it was collected.

The length of time we keep information will depend on the type of information and the reason it was collected. For example:

Enquiry information may be kept for a reasonable period so we can respond and follow up
Customer and contract records may be kept for the duration of the business relationship and for a period afterwards
Financial and accounting records may be kept for the period required by law
Marketing preferences may be kept until you unsubscribe or ask us to remove them

When personal information is no longer required, we will delete it securely or anonymise it.

11. How We Protect Personal Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure systems, password protection, encryption where appropriate, staff awareness, and supplier due diligence.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

12. Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain types of processing
Ask for your information to be transferred to another organisation
Withdraw consent, where we rely on consent
Complain to the Information Commissioner’s Office

Some rights may only apply in certain circumstances.

To exercise your rights, please contact us at hello@elsonit.com.

13. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices, security, or content of third-party websites.

You should review the privacy policies of any external websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

The latest version will be published on this page with an updated date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Elson IT Solutions Limited
Email: hello@elsonit.com
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ